Privacy Policy

Information We Collect

We may collect information that you provide when placing an order, creating an account, completing a form, or contacting our customer support team.

This information may include:

• Name and contact details, such as your email address and phone number.
• Delivery and billing addresses.
• Order details, purchase history, and customer service communications.
• Payment status and transaction references needed to process orders and refunds.
• Information you voluntarily provide when contacting us or submitting a request.

Payment information may also be processed directly by the payment provider handling your transaction, subject to its own privacy and security practices.

Our website may automatically collect certain technical information, such as browser type, device information, pages visited, and interactions with the website, through cookies and similar technologies where enabled.

If you contact our customer support team, we may retain the information you provide so that we can respond to your questions, resolve complaints, and maintain appropriate service records.

How We Use Your Information

Reyansh24 may use your information to:

• Process, confirm, and deliver orders.
• Manage payments, refunds, returns, and exchanges.
• Communicate order confirmations, shipping updates, and customer support responses.
• Verify orders and help prevent fraud or unauthorised transactions.
• Improve our website, products, services, and shopping experience.
• Maintain business, accounting, tax, and transaction records.
• Send promotional emails, messages, or offers where permitted by law and subject to your preferences.
• Comply with applicable legal obligations and respond to lawful requests.

We will process personal information for appropriate purposes and in accordance with applicable law.

Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment providers: To process payments, refunds, and transactions.
• Courier and logistics partners: To deliver orders and provide shipment tracking.
• E-commerce and hosting providers: To operate, maintain, and secure our website.
• Analytics and marketing providers: To understand website performance and manage advertising, where enabled and permitted.
• Professional advisers and authorities: Where necessary for legal compliance, fraud prevention, or the establishment or defence of legal claims.

Service providers are expected to handle information appropriately and in accordance with applicable contractual and legal requirements.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, remember preferences, analyse traffic, and measure marketing performance.

These technologies may help us understand how visitors interact with our website and improve the shopping experience.

Where required by law, we will seek appropriate consent before using non-essential cookies or tracking technologies. You may also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

Marketing Communications

With your consent where required, we may send promotional messages, new collection announcements, special offers, and other marketing communications.

You can opt out of promotional emails by using the unsubscribe link, where available, or by contacting us directly.

You may also follow the opt-out instructions provided in promotional SMS or other marketing messages. Opting out of marketing will not prevent us from sending essential communications about your orders, transactions, or customer service requests.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting, dispute resolution, and fraud prevention.

Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to lawful retention obligations.

Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern or submit a privacy-related complaint.

To exercise an applicable right, contact us using the details provided below. We may need to verify your identity before fulfilling certain requests.

Some information may need to be retained where required by law or for legitimate legal and business purposes.

Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services such as payment gateways, courier tracking tools, social media platforms, and advertising services.

These third parties may process information under their own privacy policies and terms. Reyansh24 does not control the privacy practices of independent third-party websites.

We recommend reviewing their privacy policies before sharing personal information with them.

Children's Privacy

Our website is intended for customers who are legally able to make purchases or who use the website with appropriate parental or guardian involvement where required.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited by law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

International Data Transfers

Some of our service providers may process information using systems or servers located outside your state or country.

Where personal information is transferred across borders, we will take steps required by applicable law to ensure that the transfer and processing are handled appropriately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, service providers, or applicable laws.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage you to review this page periodically.