Returns & Exchanges
We want every piece you receive to feel just right. Here's everything you need to know about returning or exchanging your order with us.
Know what qualifies.
Please make sure your item meets the applicable return conditions before submitting a request.
Eligible for Return
Items should generally be unused and in their original condition so we can safely inspect and process the return.
- Unworn and unused condition.
- Original tags and packaging intact.
- No stains, damage, washing, or alterations.
- Request submitted within the applicable return window.
Usually Not Eligible
Certain products cannot be accepted for return because of their condition, nature, customisation, or promotional terms.
- Worn, washed, stained, or damaged items.
- Customised or altered products unless otherwise covered by applicable policy.
- Final-sale or specifically marked non-returnable products.
- Items missing required tags or accessories.
Three simple steps, done.
We've kept the process straightforward so you can get your return or exchange request moving without unnecessary steps.
Request
Contact our support team with your order details and let us know whether you'd like a return or exchange.
Send It Back
Once your request is approved, follow the return instructions provided by our team and send the eligible item.
Resolution
After inspection, we'll process the eligible refund or exchange according to the applicable policy and product availability.
Found the wrong fit? We've got you.
Exchange availability depends on stock, product eligibility, and the reason for your request.
A better fit,
without the fuss.
We understand that getting the right size or style matters. Eligible exchanges can be requested through our support process.
Exchange conditions
To make an exchange request as smooth as possible, please keep the following points in mind.
- Size Exchange Available where the requested size is in stock.
- Product Condition The item should remain unused, unworn, and intact.
- Stock Availability Replacement items are subject to available inventory.
- Special Items Customised, final-sale, or excluded items may not qualify.
Important: Replace these conditions with your exact exchange rules before publishing.
A quick checklist.
A few simple checks can help avoid delays during the return inspection process.
Please make sure
Before handing the parcel to the courier.
- ✓ Item is unused, unworn, and unwashed.
- ✓ Original product tags are attached.
- ✓ Accessories and packaging are included.
- ✓ Correct order details are included.
- ✓ Package is securely packed for transit.
Please avoid
These issues may affect eligibility.
- × Do not wash, wear, alter, or repair the product.
- × Do not remove original tags unless you're keeping the item.
- × Do not send back unrelated items.
- × Do not discard tracking information until the request is resolved.
- × Do not assume all sale or customised products are eligible.
Return FAQs.
Here's a quick guide to some of the questions customers ask most often.
Let's make it easy.
Have a question about a return, exchange, refund, or your order? Our support team is here to guide you through the process.
Contact Our Team →